Terms & Conditions

1 DEFINITIONS

1.1 The defined terms set out below are used in these terms and conditions and they have the following meanings:

"Company" means Put Together Limited, a company registered in England and Wales with company number 11196754, whose trading address is 98C Wallis Road, Hackney Wick, London, E9 5LN.

"Goods" the goods that we are selling as set out in the order.

"Customer" means the Customer of the Company.

"Order" your order for sale of goods as set out in the invoice we send you.

2 OUR CONTRACT WITH YOU

2.1 All orders placed with and accepted by Put Together are bound by these terms and conditions.

2.2 Please ensure that you read these terms carefully and check that the details are complete and accurate. If you think there has been a mistake or if you require any changes, please contact us to discuss.

2.3 By confirming that your order is correct and that you wish to proceed, you agree that you have fully read, understood and agree to our terms and conditions. All orders placed with and accepted by Put Together are bound by these terms and conditions.

3 GOODS

3.1 The images of the Goods on our website and any catalogues, brochures, magazines or social media are for illustrative purposes only.

3.2 Your final Goods may vary in tone or grain and we cannot guarantee that they are exactly the same as any samples we have provided, as they vary from batch to batch. Samples should be regarded as approximate representation only. Please note woods vary in tone, colour and grain.

3.3 While we use the highest-grade materials and work to get the perfect finish, the Customer understands wood is a natural product and accepts that there may be some natural characteristics, such as knots, and shake. (Cracks in the lumber which follow the annual rings).

3.4 Whilst we make every effort to match the grain, the Customer accepts that this is not always possible and there may be slight variation in grain and tone.

4 QUOTES, SIZES & ORDER CONFIRMATION

4.1 It is up to you the Customer to ensure that the sizes, shapes and dimensions detailed in our quote are correct for what you require. Please note, this does not apply to Goods for which Put Together has made a site visit to take measurements.

4.2 In cases where the Customer is to provide figures, diagrams or drawings, we will do our best to interpret figures, diagrams, drawings or conversations which detail the sizes, shapes and details of your quote. We are unable to guarantee that this is a correct interpretation of your exact requirements and cannot be held liable if these subsequently prove to be incorrect.

4.3 The company reserves the right without notice and without affecting the validity of the contract to make such changes in materials, dimensions and design as are reasonable and desirable.

4.4 We will not make your order until we have received confirmation that the order details are correct and have received the deposit detailed in the supplied final invoice.

5 CUSTOM SIZES

5.1 As custom-made orders are not cancellable, you must make sure that the information and materials (e.g. plans, designs, lists and sizes of products required) provided by you and those provided by us (e.g. items listed in our quotation) are correct and suitable for your use before you place an order with us. Changes unfortunately can't be made to custom sizes once the order has been placed.

6 CHARGES & PAYMENT

6.1 The price for the Goods and/or Services shall be the price set out in the Order. The price of the Goods and/or Services is exclusive of all costs and charges of packaging, insurance, transport (and where stated on the Order) installation of the Goods (Other Costs), which shall be paid by the Customer when it pays for the Goods and/or Services.

6.2 In the Company’s quotation the Company may require a percentage of the price for the Goods and/or Services to be paid as a non-refundable deposit.

6.3 If the Company requires a deposit to be paid, the Customer shall pay the non-refundable deposit in full and cleared funds within the time stated on the Company’s written acceptance of the Order.

6.4 The Company reserves the right to increase the price of the Goods and/or Service and Other Costs by giving notice to the Customer at any time, to reflect any increase in the cost of the Goods and/or Services and Other Costs to the Company that is due to:

any factor beyond the control of the Company (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification;
any postponed, failed or delayed Site Measurement or Site Deliveries or
any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Company adequate, timely or accurate information or instructions in respect of the Goods.

6.5 In respect of Goods and/or Services and Other Costs, subject to clauses 6.2 and 6.3. The Company shall invoice the Customer on or at any time after delivery.

6.6 The Customer shall pay each invoice submitted by the Company:

within the agreed period as set out in the Company’s written acceptance of the Order; and
in full and in cleared funds to a bank account nominated in writing by the Company, and time for payment shall be of the essence of the Contract.

7 LEAD TIME

7.1 Lead times begin once a final order has been placed and fully paid for. Lead times depend on the materials and finishes ordered.

7.2 Rarely our suppliers are out of stock of a particular material. If any items of your order are out of stock or the material to make them is not available, we will advise you immediately of the expected delay in delivery.

7.3 Lead times are estimates and not guaranteed, and are subject to change without prior notice. Of course if any delays occur we always attempt to notify customers as soon as possible.

If Put Together has not been tasked to carry out install of the Goods, we recommend that you only arrange for tradesmen to carry out work on your behalf after your Goods have been delivered. We cannot be liable for any losses incurred for late delivery no matter howsoever caused.

8 MANUFACTURE OF GOODS

8.1 We make the Goods according to the measurements you provide us with (excluding Goods for which Put Together has made a site visit to take measurements). Please make sure all measurements are correct and accurate. Unfortunately, we cannot accept the return of Goods if the reason is inaccurate measurements.

8.2 The customer accepts that unforeseen variations in the timber may result in minor breakouts or machine marks. In order to minimise any possible effects of this, Put Together may, at its discretion, choose to modify or amend as it sees fit to best deal with the situation.

8.3 In certain circumstances, flaws and faults within the timber may be exposed during the manufacturing process. The Customer accepts this is a natural feature of the timber, and not the fault of the Company. We will do our best to remedy the situation, but cannot be liable for any defects exposed in this way.

8.4 The statutory right of cancellation does not apply to orders which are made to measure or in any way cut or altered to your requirements. If custom or bespoke orders are faulty, we can repair or replace depending on which is most appropriate.

8.5 Whilst every effort is made to ensure colour accuracy, we can never guarantee to absolutely match any colour. There may be a difference in sheen level for example, but as close a match as possible is achieved.

9 HOLDING

9.1 Goods are prepared for the Customer according to our workshop schedule. If the Customer delays delivery or collection after the Goods have been made, storage is entirely at the Customer’s risk. Put Together will not be liable for any damage no matter how caused. Put Together will endeavour to store the items carefully, however the Customer agrees that timber, as a natural product, is subject to movement and may move during the period of storage.

10 DELIVERY

10.1 Every effort will be made to deliver your Goods on time. Unfortunately we cannot accept liability for costs if delays beyond our control are incurred.

10.2 Put Together cannot accept liability for failed deliveries due to incorrect contact and delivery details.

10.3 Our delivery partners will provide a delivery window for when you should expect your Goods. Someone is required to be available to receive the items the day of delivery.

10.4 It is the Customer's responsibility to ensure the unloading area and drop off point are suitable.

10.5 Our deliveries can be extremely heavy and often require multiple people to unload; it is the Customer's responsibility to ensure there will be competent individuals available to help with the unloading of the delivery or other Goods.

10.6 If the delivery partner helps carry the delivery into a Customer's house, this is on the strict understanding that neither Put Together nor the delivery partner have any liability whatsoever in attempting to help the Customer. This help is discretionary, and forms no part of the contracted delivery service. Transfer of liability for the Goods passes to the Customer once the Goods are safely out of the delivery vehicle.

10.7 Put Together will not accept any liability for damage to the Goods after delivery, the Customer's property, or any personal injury to the Customer or any third party.

11 GOODS UPON DELIVERY

11.1 The Goods will be your responsibility from completion of delivery.

11.2 If no one is available to help unload and/or accept the Goods, re-delivery will result in a re-delivery charge equal to the original cost of delivery. If the inability to deliver prejudices further deliveries, Put Together reserves the right to charge the Customer for the cost of other re-deliveries which we were unable to make due to the inability to deliver.

11.3 If there is any damage during delivery, we will of course try to replace or repair the items as quickly as possible, however we are not liable for any costs you may have incurred.

11.4 It is essential the Goods are unwrapped and checked for damage within 24 hours of delivery. Put Together cannot be held liable for any damage after this.

12 RETURNS

12.1 Any product made to order for you cannot be returned unless we have accepted liability for a product which was damaged on delivery. If the product has been damaged by you, it cannot be returned.

13 INSTALLATION

13.1 If the Customer opts to use Put Together’s services to install the Goods, Put Together reserves the right to postpone the installation if any building preparation work is not fully completed in time (e.g. the plaster is still wet on the walls).

13.2 The agreed price does not cover “making good”.

13.3 Installation work may cease at any time should it be identified, or suspected that there is a situation which may cause a hazard to life or property. Where such a situation is found to be present, Put Together reserves the right not to resume work until the situation is declared safe.

13.4 As a service provider we realise that the installers have a duty to perform their trade with reasonable care and skill. We ask that you safeguard personal items to limit the possibility of accidental damage. We can not be held responsible either during delivery or during installation, as we have detailed this to you in these terms and conditions.

13.5 Supply Only: – If the Customer is carrying out their own installation go Goods using their own Installers (i.e. Supply Only), Put Together is not liable for any aspect of the installation including errors, faulty or poor workmanship or damage. For Supply Only contracts the Customer is solely responsible for taking delivery of the Goods and for checking the order and reporting any errors, omissions or damage within 24 hours, when the Company’s responsibilities will otherwise cease.

14 FORCE MAJEURE

14.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of Put Together, including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

14.2 The Company shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.

15 WARRANTY

15.1 The Company further warrants that for a period of 6 months from the date of delivery (warranty period), any Goods supplied shall:

1. be free from material defects in design, material and workmanship;
2. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
3. be fit for any purpose held out by the Company.

15.2 In the case of materials or products supplied by the Company but which have not been manufactured by the Company, the Company will only grant (where possible) to the Customer the benefit of any warranty whether express statutory or otherwise that it has received from its supplier.

16 PRIVACY POLICY

16.1 We will use the personal information you supply us with to: provide goods and/or services, and to process your payment for such goods/and or services. We will not give your personal data to any third parties.